Support
Email support@appxlab.io. We aim to reply within two working days. Please don’t send photos of your children or your sign-in codes.
Common questions
How do the two apps fit together?
Install Proud Jar on a parent’s phone and create your household. Install Proud Jar Kids on your child’s phone and pair it with the code the parent app shows. Shared family features work across iPhone and Android. Screen-time limits apply to supported iPhones once Screen Time access is allowed on the child’s iPhone; no Family Sharing is needed. Android v1 does not block apps, meter app usage or sell screen-time minutes. Timed task proof remains available.
Restore my subscription on a new phone
Sign in to Proud Jar with the same account, open Household → Household plan and tap Restore purchases. The subscription stays with the household it was bought for.
Cancel my subscription
On iPhone open Settings → your name → Subscriptions → Proud Jar, or use Manage subscription in Household → Household plan. You keep Household until the end of the paid period.
I lost my phone
Sign in on the new phone. To open earlier photo proofs, approve the new phone from another approved family device or use your recovery kit. If every approved device and the recovery kit are gone, earlier photos cannot be opened by anyone; everything else is unaffected.
Delete my data
See Delete your account.